Privacy Policy Page

EPRICE

seller channel

Privacy Policy

1. Introduction

1.1. Welcome to the EPRICE.vn platform (including the EPRICE website and mobile application) operated by EPRICE Co., Ltd. 

and its affiliates (collectively and individually "EPRICE", "they", "them" and "they" me) , or "our"). EPRICE takes its 

information security responsibilities seriously in accordance with the provisions of Vietnam's Personal Information 

Privacy Protection Law (“Privacy Law”) and is committed to respecting the privacy and interests of all users on our 

website and mobile applications (“Platform”) (we collectively refer to the Platform and the “Platform”). the 

services we provide, as described in our platform). I am "service"). User is a person who registers an account with us 

to use the Services, including buyers and sellers (collectively, "User", "You" or "Your"). We recognise the importance 

of the personal data you entrust to us and believe that it is our responsibility to properly manage, protect and 

process your personal data. This privacy policy ("Privacy Policy" or "Policy") is designed to help you understand how 

we collect, use, disclose and/or process the personal data we collect. Both now and in the future, and to help you 

make an informed decision before providing us with any of your personal data. . We recognise the importance of the 

personal data you entrust to us and believe it is our responsibility to properly manage, protect and process your 

personal data. This privacy policy ("Privacy Policy" or "Policy") is designed to help you understand how we collect, 

use, disclose and/or process the personal data we collect. Both now and in the future, and to help you make an 

informed decision before providing us with any of your personal data. . We recognise the importance of the personal 

data you entrust to us and believe it is our responsibility to properly manage, protect and process your personal 

data. This privacy policy ("Privacy Policy" or "Policy") is designed to help you understand how we collect, use, 

disclose and/or process the personal data we collect. Both now and in the future, and to help you make an informed 

decision before providing us with any of your personal data. .

1.2 "Personal data" or "personal data" means data that can identify an individual, whether true or not, or from such 

data and information that an organization possesses or has the ability to access. Common examples of personal data 

might include name, national ID number, and contact information.

1.3 By using the Services, registering for our account or accessing the Platform, you acknowledge and agree that you 

accept this Policy, the methods, requirements and/or policies described in this Privacy Policy and hereby consent to 

our collection, use, disclosure and/or Process your personal data as described herein. If you do not agree to the 

consent to the processing of your personal data described in this policy, please do not use our services or visit our 

factory or website. If we change our Privacy Policy, we will notify you, including by posting such changes or revised 

Privacy Policy on our Platform. to the extent permitted by law, your continued use of the Services or Platform, 

including your transactions,

1.4. This Policy applies in conjunction with any other applicable notices, contractual terms and consent terms in 

relation to our collection, storage, use, disclosure and/or processing of your personal data. Unless we expressly 

state otherwise, you do not intend to override such notices or the terms otherwise state.

1.5. This policy applies to sellers and buyers of services, unless expressly stated otherwise.

2. When does EPRICE collect personal data?

2.1. We will/may collect personal data about you:

● when you register and/or use our services or platforms, or when you open an account with us;

● when you submit any form online or otherwise, including an application or other form related to any of our products 

and services;

● when you enter into any agreement or provide other documents or information related to your interactions with us, 

or when you use our products and services;

● when you interact with us, such as by telephone (which may be recorded), letters, faxes, face-to-face meetings, 

emails and social media platforms;

● When you use our electronic services, or interact with us through our platform or website or services. This 

includes through cookies, which we may deploy when you interact with our platform or website;

● When you allow information to be shared with our app or platform on your device

● when you link your EPRICE account to your social media account or other external account or use other social 

networking features in accordance with the provider’s policies

● when you transact through our services;

● when you provide us with feedback or complaints;

● when you sign up for a contest; or

● When you submit your personal data to us for any reason.

The above cases are not an exhaustive list of cases and only outline some of the more common situations in which your 

personal data may be collected.

3. What data will EPRICE collect?

3.1. Personal data EPRICE may collect includes:

● full name;

● email address;

● date of birth;

● billing and/or shipping address;

Bank Account and Payment Information

● telephone number;

● gender;

● Information sent from or about the device used to access our Services or Platform

● information about your network and the people and accounts you interact with;

● images or audio or video;

● Government-issued identifying or other information for our legal review, customer identification, information 

verification, or fraud prevention purposes

● communications or communication data, such as your preferences for receiving advertising communications from us or 

third parties, communication preferences and history of communications with us, our service providers and other third 

parties;

● usage and transaction information, including details of your search history, transactions, advertising and display 

interactions with the Platform, and related products and services;

location data

● any other information when users log in to use our services or platforms, and when users use services or platforms, 

and how users use our services or platforms; and

● Aggregated data on the use of User Content.

3.2 You agree not to provide us with any inaccurate or misleading information and you agree to notify us of any 

inaccurate or misleading information. We reserve the right, in our sole discretion, to request other necessary 

documents to verify the information you provide.

3.3. If you log in as a user of our Platform using your social network account (“Social Network Account”), link your 

account to your social network account or use any EPRICE social network features, we have the right to access 

information about you Information you have voluntarily provided to your social media account service providers in 

accordance with the policies of these service providers, and we will manage and use your personal data in accordance 

with this policy at all times.

3.4 If you do not want us to collect the above personal information/data, you can opt-out at any time by notifying our 

Data Protection Officer in writing. For more information on content, see "How do you withdraw your permission to 

delete your name, request access, or correct the information you provide us?" down here. Please note, however, that 

refusing or withdrawing our consent to collect, use or process your personal data may affect your use of the Services 

and Platform. For example, location services won't work if you don't allow apps to access your location.

4. Collection of other data

4.1 As with most websites and other mobile applications, the information sent by your device may include your data, 

which is recorded by web servers when you use our platform. This information generally includes, but is not limited 

to, your mobile device's IP address, computer/mobile device operating system, browser type, mobile device type, mobile 

device characteristics, device identifiers Uniform Device Identifier (UDID) or Mobile Equipment Identifier (MEID) ), 

the reference address of the website (if any), the pages you have visited on the website or the application of our 

mobile device usage and time of visit, and sometimes "cookies" (which can be disabled using your browser preferences), 

to Helps websites remember your last visit. If you are logged in, this information is associated with your personal 

account. This information is also included in anonymous statistics to help us understand how our visitors use our 

website.

4.2 Our mobile applications may use technologies such as GPS, Wi-Fi, etc. to collect accurate information about the 

address of your mobile device. We collect, use, disclose and/or process this information for one or more purposes, 

including but not limited to location-based services where you request or transmit content. To relate to you based on 

your location or to allow you to share your location with other users as part of the services provided by our mobile 

application. For most mobile devices, you can withdraw your consent for us to collect this information based on your 

location through your device settings. If you have any questions about how to disable location services on your mobile 

device,

4.3 Most similar information (including but not limited to IP address) sent to us when you view a page on our website 

or mobile application, when you view content and advertisements on our platform or through the Services, and when you 

access other software , operating system, etc.); however, rather than page views, your device sends us information 

about the content, ads viewed and/or software installed on the Services and Platform and when it was installed.

5. Cookies

5.1 We or our Authorised Service Providers and our advertising partners may occasionally use "cookies" or other 

features that enable us or third parties to collect or share information about your use of our Services or Platform. 

These features will help us improve the platform and the services we offer, help us recommend new services and 

features, and/or enable us and our advertising partners to provide content that is more relevant to you. "Cookies" are 

identifiers stored on your computer or mobile device that are used to store data about your computer or device, how 

and when you use the Services or the Platform or access visits, count people and track people within our Platform 

Activity. We may associate cookie information with personal data. Cookies are also associated with information about 

what you choose to purchase and the websites you visit. This information is used to track your shopping cart, provide 

content tailored to your interests, enable advertising serving partners to serve advertisements on pages over the 

Internet, and perform data analysis and/or monitor the use of the service

5.2 You can refuse the use of cookies by selecting the appropriate settings on your browser or device. Please note, 

however, that if you do this, you may not be able to use the full functionality of the Platform or our Services.

6. How do we use the information you provide to us?

6.1 We may collect, use, disclose and/or process your personal data for the following purposes:

● to review and/or process your applications/transactions with us or your transactions or communications with third 

parties through the Services;

● administer, operate, provide and/or manage your use of and/or access to our Services and Platform (including your 

preferences), and your relationship and resources with our user account;

respond to, process, settle or complete transactions and/or respond to your requests for certain products and services 

and notify you of service issues and unusual activity and account changes;

● Enforce our Terms of Service or any applicable End User License Agreement;

● protect personal safety and the rights, property or safety of others;

● for identification, verification, legal review or customer identification purposes;

● assess and determine your credit and risk profile and eligibility for credit products;

● maintain and administer any software updates and/or other updates and support that may be required from time to 

time to ensure the smooth operation of our Services;

● to process or facilitate customer service, execute your instructions, resolve or respond to any inquiries submitted 

(or intended to be submitted) by you or on your behalf;

● contact or communicate with you by phone, text and/or fax message, email and/or mail or otherwise to manage and/or 

manage your relationship with them or your use of our services, such as communicating to you about Administrative 

information for our services. You acknowledge and agree that such communications from us may be to you by mail, 

document or notice, which may include disclosure of certain personal data about you to provide such documentation and 

on packages/envelopes;

● allow other users to interact or communicate with you or view some of your activities on the platform, including 

notifying you social media on the platform when other users send you private messages or post comments about you on 

the platform or link to your usage Function;

● conduct research, analysis and development activities (including but not limited to data analysis, surveys, product 

and service development and/or characterization), analyze how you use our services, recommend products and/or services 

of interest to you, in order to improve our services or products and/or improve the experience of our customers;

● conduct other tests and surveys to verify the size and composition of the target audience and to understand their 

experience with EPRICE Services;

● for marketing and promotional purposes, in which case, to send you marketing and promotional information related to 

products and/or services (including but not limited to third-party products and/or services) through various means and 

communications and Materials EPRICE may collaborate with or cooperate with) EPRICE (and/or its affiliates or related 

companies) may sell, market or promote EPRICE, whether such products or services exist now or are created in the future. 

You can unsubscribe from marketing communications at any time using the unsubscribe function in electronic marketing 

materials. We may use your contact information to send newsletters and/or communication materials from us or our 

related companies;

To respond to legal process or to comply with or in accordance with applicable law, and as required by any 

governmental agency or in any jurisdiction, or when we believe in good faith that disclosure is necessary, including, 

without limitation, to satisfy a meeting of any request to EPRICE or Disclosure requirements (including, where 

applicable, display of your name, contact details and company details) that are legally required by the relevant EPRICE 

company or affiliate;

● Compiling statistics and research to meet reporting and/or regulatory or internal record keeping requirements;

To conduct discovery and verification or other screening activities (including but not limited to background checks) 

in accordance with legal or regulatory obligations or our risk control procedures (which may be required by law or 

which we may have applied);

Check our services or EPRICE events

To prevent or investigate any actual or suspected fraudulent activity, fraud, unlawful conduct, omission or misconduct 

of our Terms of Service, whether in connection with your use of our Services or in connection with any matter arising 

out of your relationship with us;

● Respond to any actual threats or claims against EPRICE or other requests for content that violates third-party 

regulations;

● store, host, back up your personal data (whether for disaster recovery or otherwise);

Process and/or facilitate transactions in commercial assets or potential commercial asset transactions where such 

transactions involve EPRICE as a party or only one company. EPRICE's companies or affiliates as a party to or related to 

EPRICE and/or any party or more Rcompanies or affiliates of hea, such as parties, and may include other third-party 

organizations in such transactions. "Business Asset Transaction" means any purchase, sale, lease, merger, 

consolidation or any other acquisition, liquidation or financing of an Entity or a portion of an Entity, or any 

business or property of an Organization; and/or

● any purpose for which we notify you when we obtain your permission.

(collectively, the "Purpose")

6.2 You acknowledge, authorize and agree that such access, retention or disclosure is deemed necessary and reasonable 

by EPRICE by law or court order or by any other governmental or regulatory authority having jurisdiction over EPRICE or 

its affiliates or for good reason. (a) to comply with legal process; (b) to comply with the requirements of any 

governmental or regulatory authority having jurisdiction over EPRICE or its related affiliates; (c) to enforce our Terms 

of Service or this Privacy Policy; (d) to respond any claim against EPRICE or its related affiliates that is deemed 

frivolous or actual, or any other claim that any content infringes the rights of a third party; (e) respond to your 

customer service requests; (f) protect EPRICE or its affiliates , the rights, property or personal safety of users 

and/or the public.

6.3 As the purposes for which we will/may collect, use, disclose or process your personal data depend on the 

circumstances, the above-mentioned purposes may not arise. However, we will notify you of such other purposes upon 

obtaining your consent, unless the Personal Information Privacy Protection Act provides or is permitted by law for 

applicable data processing without your consent.

7. How EPRICE protects and stores customer information

7.1 We implement various security measures and make every effort to ensure the security of your personal data on our 

systems. Users' personal data is stored behind a secure network and can only be accessed by certain employees who have 

special access rights to our systems. But, of course, absolute security cannot be guaranteed.

7.2 We will maintain personal data in accordance with the provisions of the Personal Information Privacy Protection 

Act and/or other applicable laws. That is, we will destroy or delete identifying information from your personal data 

when we have reasonable grounds to determine that (i) retaining such personal data is no longer the purpose for which 

it was collected; (ii) for any purpose The retention is no longer necessary for legal or business purposes, and (iii) 

there is no longer any other legitimate interest to retain such personal data. If you stop using our platform, or your 

right to use the platform and/or services is terminated or cancelled, we may continue to keep, use and/or in 

accordance with this Privacy Policy and our obligations under laws protecting the confidentiality of personal 

information Disclosure of your personal data. By law, we may securely destroy your personal data without prior notice 

to you.

8. Does EPRICE disclose information collected from accessories?

8.1 In the course of conducting our business, we will/may need to use, process, disclose and/or transfer your personal 

data to third party service providers, representatives and/or our affiliates or related companies, and/or other Where 

a third party for one or more of the above items may be located within or outside Vietnam, the disclosure will be made 

in accordance with the order and regulations of the current laws. Such third party service providers, agents and/or 

affiliated or related companies and/or other third parties will process your personal data for one or more of the 

above or on behalf of us or others. We strive to ensure that our third parties and affiliates protect your personal 

data from access, collection, use,

● our subsidiaries, affiliates and related companies;

● sellers or buyers with whom you transact or interact on the Platform, or in connection with your use of the 

Services for the above purposes;

other users of our platform for one or more of the above

● We employ contractors, agents, service providers and other third parties to support or supplement our business. 

These parties include, but are not limited to, those who provide administrative or other services to us, such as 

postal companies, telecommunications companies, advertising and media partners, information technology companies, e-

commerce operating organizations and data centers

● a government or regulatory authority having jurisdiction over EPRICE or as permitted by Section 6.2;

● In the event of a merger, divestment, reorganization, reorganization, dissolution or sale or transfer of some or 

all of EPRICE's assets, whether in an ongoing matter or in bankruptcy, liquidation or similar proceedings, the buyer or 

other successor, in which personal data Assets held by EPRICE in relation to our users are included in the transferred 

assets; or counterparties to business asset transactions with EPRICE or any of its affiliates or related companies 

involved in the transaction; and

● third parties to whom we disclose information for a purpose and who in turn collect and process your personal data 

for one or more purposes

8.2 We may share information with advertising and programming service providers, including statistical and demographic 

information about users and information about users' use of the Services. We also share statistical and demographic 

information about our users and their use of the Services with advertising partners and third parties who provide 

advertising and re-advertising services. and/or programs.

8.3. For the avoidance of doubt, to the extent that privacy laws or other applicable laws permit organisations such as 

us to collect, use or disclose data in person without your consent, such legal consent will continue to apply. In 

accordance with the above and applicable law, we may use your personal data for recognized legal reasons, including 

compliance with our legal obligations, our representation, performance of our contract with you, our legitimate 

interests and our reasons The use of this data outweighs any prejudice to your data protection rights. or as necessary 

in connection with legal requirements.

8.4 Personal data submitted or contained on the website may be intercepted or accessed without authorization by third